Eric Cherng : UserName instead of FullName?

UserName instead of FullName?

posted on Wednesday, September 20, 2006 10:46 AM by ericc

Does your SharePoint My Site show your domain username instead of your full name? We noticed this behavior during our test installation of Microsoft Office SharePoint Server 2007 Beta 2 Technical Refresh. After tesing out different theories of why this was happening, we realized that the reason for this is because the identity of the application pool for the SharePoint site was using a local machine account instead of a domain account. Since the account was a local machine account, it doesn't have permissions to look up your user account information in the domain Active Directory... makes sense.

So the solution to this problem is to change the identity of the application pool. In order to do this, you will need to go to your SharePoint Central Administration page. Click the Service accounts option under the Security Configuration section.

In the Service Accounts page, change the Credential Management radio button to Web application pool. In the drop down, select Windows SharePoint Services Web Application. In the Application pool drop down, select the application pool you want to change the identity of.

Now the bottom controls should be enabled to allow you to change the identity of the application pool.

Once you're done entering in the user account and click OK, SharePoint will alert you to run IISRESET in order for the changes to take effect.

Once you run IISRESET /noforce, your app pool should now be running under the new identity. If you are in doubt, check Task Manager on the server and you should see the w3wp.exe process running with the new identity.

Also a warning, don't change the application pool user account through IIS Manager. If you do so, SharePoint's configuration will not be in sync with the app pool's identity and may also cause your web site to fail to load. I got this warning message in Event Viewer:

The identity of application pool 'SharePoint - 80' is invalid, so the World Wide Web Publishing Service can not create a worker process to serve the application pool. Therefore, the application pool has been disabled.

followed by this error message:

A failure was encountered while launching the process serving application pool 'SharePoint - 80'. The application pool has been disabled.

Comments

# re: UserName instead of FullName?

Hi,
I've sharepoint 2003 and I need to move sharepoint configuration and content databases from a server to another. I followed the instructions on MS site at web url file:///D:/arc/Docs/sict/Sharepoint/Moving%20Windows%20SharePoint%20Services%20Databases.htm but it doesn't work. When I change the data in the configuration database form, user account, password, server name and db name, system returns the follow error: the iis application pool has an invalid account. I've changed the account in the application pool in the IIS console, but nope to works. Please can u help me?

Thanks in advance.

Garp

Tuesday, September 26, 2006 1:31 AM by Garp

# re: UserName instead of FullName?

Sorry, this is the actual web url http://www.microsoft.com/technet/windowsserver/sharepoint/V2/movewsdb.mspx

Bye.

Garp

Tuesday, September 26, 2006 1:35 AM by Garp

# re: UserName instead of FullName?

The first thing you want to avoid is doing something outside of SharePoint. In your case, don't change the user account that the app pool is running with in IIS Manager. I initially did the exact same thing as I mentioned in my post and that caused the entire site to fail to load. Look for a way to make this change in SharePoint admin. I don't know if the location to make this change in 2003 is the same as 2007 as I posted here.

Another thing is to ask this question on the public SharePoint msdn forums or newsgroups. You will get a better response than asking me here.

Good luck.

Thursday, September 28, 2006 8:43 PM by Eric Cherng

# My Journey Into MOSS2007

So I have become the owner of our MOSS 2007 efforts here at work. I am now responsible for getting the

Wednesday, October 04, 2006 1:40 PM by The Original .NET Geek

# My Journey Into MOSS2007

So I have become the owner of our MOSS 2007 efforts here at work. I am now responsible for getting the

Saturday, October 07, 2006 7:52 PM by The Original .NET Geek

# re: UserName instead of FullName?

Hello,

Can You describe what permissiions does account must have to handle application pools?

Friday, October 27, 2006 3:30 AM by Jurgis

# re: UserName instead of FullName?

Jurgis,

The permissions for the user account for your app pools depends on what tasks your SharePoint installation will be doing. If your SharePoint server will be looking up data from some external source, you have to make sure the user account you use for your app pool has proper permissions to access the resource.

The reason why a local user account didn't work for my instance was because I wanted domain names to show up. Because local accounts don't have permissions to look up Active Directory information, it failed.

Hope this helps.

Monday, October 30, 2006 9:33 AM by Eric Cherng

# re: UserName instead of FullName?

First let me start by saying the way you explain the changing of service is the correct way.

But just for the sake of explaination the error that you got in your event log was because your domain account didnt have permissions to run the IIS app pool. You can give those permissions to the account by adding it to IIS_WPG group.

But that is not the only place that permissions are needed you will need to grant your app pool account access to the database and you might need to add it WSS_WPG group as well.

Hope this is informative
-Puneet

Saturday, November 18, 2006 6:55 PM by PuneetN

# re: UserName instead of FullName?

Thank you for this webpage...I had forgotten to do this step and the site was down...so thank you thank you thank you....

Maybe someone could assist me with this issue :

After I open Business Portal and select Projects, I get the following error

in the Project Communicator

Error:

The application cannot read the Solomon connection information.

Your System Administrator should run pcConfiguration on the Business Portal server to fix this problem.

I have used pcConfiguration to attempt to fix this problem but have been unsuccessful. Additionally, this does not explain why some users can access the Business Portal just fine while other get the database error discussed above. Also, when a user cannot access the BP, if I log on to sharepoint and then have the user re-login it works just fine for a bit. Does anyone have any ideas on troubleshooting?

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UserName instead of FullName?

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# re: UserName instead of FullName?

# re: UserName instead of FullName?

# re: UserName instead of FullName?

# My Journey Into MOSS2007

# My Journey Into MOSS2007

# re: UserName instead of FullName?

# re: UserName instead of FullName?

# re: UserName instead of FullName?

# re: UserName instead of FullName?

# re: UserName instead of FullName?

# re: UserName instead of FullName?

# re: UserName instead of FullName?

# re: UserName instead of FullName?

# re: UserName instead of FullName?

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